As Guinea continues to recover from Ebola, the Health Communication Capacity Collaborative (HC3) is working with the country’s hardest hit communities to rebuild both trust in the health system and the quality of care delivered. This series of case studies examines some of HC3’s activities and tools that were part of an overall social and behavior change communication (SBCC) strategy to improve health behaviors and increase the demand for and use of quality reproductive, maternal, newborn and child health (RMNCH) services in Guinea.
To restore trust in the health system, HC3 went directly to community members to learn about their fears and apprehensions regarding the heath system. With the help of trusted leaders, community dialogues took place between health providers and community members. This approach created and facilitated exchanges between community members and health providers to glean perceptions of health services and solicit suggestions for improvement.